Yes, we do accept International orders and ship with DHL. However, please note that we cannot ship bath and body products outside of the Philippines due to differing international regulations, which may include restrictions on certain ingredients and product categories.

Yes, kindly email customersupport@benchmail.ph and include your requested products and quantity.

All prices posted are using the Philippine Peso (PHP) currency and are inclusive of tax. Please note that for international orders, additional taxes and duties may apply and are not included in the displayed price.

We only welcome Philippine Peso (PHP) at the moment.

The website receives orders 24/7 but our warehouse pick up has a cut off time of 2:00 pm from Mondays through Fridays only. All orders placed before the cut off time will be processed and picked up from our warehouse on the same day. For orders placed beyond the cut off time (2pm, Mondays to Fridays), processing and warehouse pick up will be on the next business day.

Orders placed on Fridays, Saturdays, Sundays, and Holidays will be processed and picked up from our warehouse on the following business day.

Delivery within Metro Manila shall take three (3) to seven (7) business days. Provincial area deliveries will have a duration of five (5) to ten (10) business days. All periods shall commence from the day of pick-up from our warehouse.

Please note that we aim to deliver within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame. Since we and our third party partners may follow national, seasonal, and declared holidays; these no-operation days may also affect the processing and shipping of your packages. Please also note that we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked-up from our warehouse up to the time of delivery to you).

We offer FREE local shipping for orders amounting to Php 1,499.00 and above.

The following table shall contain the shipping charges for orders below Php 1,499.00:

Area: Delivery/Shipping Fee
Metro Manila: PHP 70.00
Provincial: PHP 100.00
*Shipping charges may change without prior notice.

International shipping fees will be determined at checkout, calculated according to DHL's rates. The final cost will vary based on the total weight of the package, ensuring accurate pricing for your order.

A tracking number shall be designated to each processed purchase and shall be included in the Shipping and Delivery Status Confirmation email. This tracking number can be keyed in on the space provided in our freight forwarder’s Online Waybill Tracker in our website to check the status of your purchase.

If your order has not arrived on the delivery date indicated in the email confirming the purchase, you may contact our customer service representative(s) at customersupport@benchmail.ph to inquire about its status.

If you are not available to personally receive your package, you may designate at least one (1) authorized recipient in the Shipping Information page. Please note that in all circumstances, the recipient is required to sign the waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID to ensure safekeeping of your package. All items included in the purchase and as stated in the invoice SHOULD be accepted and paid for.

Please note that an order is entitled to three (3) delivery attempts. After the third attempt and the order is still not signed as received by the customer, it shall be delivered back to our third party freight forwarder’s office, for Metro Manila deliveries or in your nearest LBC branch for Provincial deliveries. Orders shall remain open for pick up for seven (7) days. Within this period, you may also opt to have the order redelivered. The attempt to redeliver entails another shipping fee which you will shoulder (amounting to Php 100.00 for Metro Manila and Php 200.00 for Provincial Areas. *Shipping charges may change without prior notice).

If you wish to send your purchase as a gift to another, simply enter the recipient’s personal details in the spaces provided under the Shipping Information. Please keep in mind that the delivery of gift item(s) is only available for those paying through bank deposit and credit card payments; COD is not acceptable to avail of this service. The recipient is required to sign a waybill as confirmation of receipt and proof of delivery. We reserve the right to request for a valid ID to ensure safekeeping of your package.

Sorry, we do not issue cash refunds. However, below is the refund process for each mode of payment:

For Bank Deposit, Credit Card and other Non-COD orders, provided that the order has been canceled before it is processed (prior to the cut off time of 2:00 pm, Mondays to Fridays), refund may be provided.

COD Orders should be canceled before the processing time (before the cut off time of 2:00 pm, Mondays to Fridays). Orders already dispatched from the warehouse may no longer be canceled and will not be entitled to refund. If the customer wishes to exchange or return the item(s), he/she must proceed to the nearest local BENCH/ Store and present the invoice and the item(s) in its original, undamaged packaging.