Refund policy

If you want to return or exchange defective or damaged item(s):

You may proceed to your nearest local BENCH/ Store for proper assessment of the item(s) within 30 days from purchase date. This policy applies solely to purchases made on this website.

Item(s) for exchange shall be subject to the Store’s assessment upon presentation of its invoice and its complete packaging.

Generally, only defective and/or damaged item(s) will be entertained for exchange. Specific cases like that of wrong sizes can become an exception, as long as item(s) to be exchanged are of the same kind or of the same price or higher. Cosmetics may be exchanged ONLY IF damaged to the extent that it can no longer serve its aesthetic or natural purpose(s). All items must be presented to your nearest local BENCH/ Store together with its invoice and its original, undamaged packaging. Please note that BENCH/ does not honor a return or exchange for underwear.